Refund and Returns Policy

At Viratra Handicraft, we want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a 10-day return policy.

Return Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to reject any returns that do not meet these criteria.

Return Process: To initiate a return, please contact us at [contact email]. We will provide you with instructions on how to return your item. Please note that shipping costs for returns are the responsibility of the customer.

Refund Process: Once we receive your returned item, we will inspect it to ensure that it meets our return eligibility criteria. If your return is approved, we will issue a refund to the original payment method used for the purchase. Please note that we cannot refund any customs fees, taxes, or duties paid for international orders.

Refund Timeframe: We will process your refund within 7 to 10 business days after we receive your returned item. Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card issuer.

Damaged or Defective Items: If your item arrives damaged or defective, please contact us at [contact email] within 48 hours of receiving the item. We will provide you with instructions on how to return the item for a replacement or refund.

Cancellation Policy: If you wish to cancel your order, please contact us at [contact email] as soon as possible. If your order has already been shipped, you may be responsible for the shipping costs associated with returning the item.

If you have any questions or concerns regarding our Return & Refund Policy, please contact us at : [email protected].